Precautions for using the camera

How to share the camera with others?

First, other users download, install, register, and log in to onecam, and then scan the sharing QR code of the camera to share the camera. The video introduces how to share the bound camera with other users’ mobile phones.

Note for the first use of SD card

Check the capacity of the SD card before installing the SD card in the camera. When the SD card used is larger than 32G, if a formatting prompt pops up on the APP live screen or the camera settings page, you must click Format SD card before normal use

Introduction and selection of motion detection sensitivity

Motion detection sensitivity is divided into 3 levels, high sensitivity: the moving object stays in front of the camera for a short time, and the camera will start and record immediately. Medium sensitivity: the moving object stays in front of the camera for a short time, the camera will start and record immediately. Low sensitivity: The moving object stays in front of the camera for a period of time before the camera starts recording.

The user can set the camera sensitivity according to the use scene. For example, if the camera is installed in a place where there are a lot of people or people who often move in front of the camera, the camera sensitivity can be set to low, because after setting it to low sensitivity, the human body will not move frequently. Wake up the camera so that the camera has a long standby time. Another example: is if the camera is installed in a place where people rarely pass by, the sensitivity can be set to high.

Add intelligently and AP mode introduction and selection

Currently, onecam supports 2 ways to connect cameras: Add intelligently and AP mode. Add intelligently: Connect the phone to wifi, open the APP, and enter the correct wifi password, then the phone emits sound waves, and the wifi information is transmitted to the camera through the sound waves, and the camera will connect to the wifi. After the camera is successfully connected to the wifi, the network is successfully added and the camera is added. Remotely watch the live video of the camera through the APP, remotely view the video, and so on.

AP mode: It is the direct connection between the mobile phone and the camera to watch the live video and recording of the camera after the mobile phone directly connects to the AP hotspot sent by the camera. In this way, the camera is not connected to the Internet, and you cannot remotely watch the live video and video of the camera. The camera can only be viewed through the APP after the mobile phone is connected to the camera hotspot every time.

Add intelligently is suitable for the place where the camera use environment has wifi and internet, AP mode is suitable for the place where the camera has no wifi and no internet

How to set the camera to have an alarm recording

There are two types of camera alarm recording, SD card recording and cloud recording.

SD card recording: SD card recording requires the camera to be installed with an SD card. After the camera motion detection is turned on, there is a human body in front of the camera before the camera will record, and then check the recording on the playback page.

Cloud recording: Cloud recording needs to purchase and activate cloud storage. After the camera motion detection is turned on, there is a human moving camera in front of the camera to record, and then check the recording on the cloud recording page.

Note: Do not block the camera’s PIR human infrared detector (the round black ball under the lens), otherwise the camera will not be able to detect the movement of the human body through the PIR human infrared detector.

Optimize camera connection speed settings

If there are a large number of other WIFI devices in the camera installation environment, it will cause signal interference between the WIFI devices, which may cause the camera connection speed to slow down or the camera image delay to freeze. At this time, if the router channel can be changed, the camera connection speed and image delay can be optimized. The detailed method is shown in the screenshot. First, log in to the router management page, select “Wireless”-change the 2.4G signal channel, generally select 1 channel and 11 channel. The screenshot of the router management page is a NETGEAR router.

How to upgrade the firmware of the camera online

If the camera is offline or other problems occur during use, you can optimize the solution by upgrading the camera firmware program through the APP. We will release new camera firmware programs from time to time, and users can update camera firmware online through APP.

If the camera is offline or cannot be connected to watch the live broadcast, turn on and off the camera and restart the camera to make the camera online. or， Manually reset the camera (press and hold the camera reset button for more than 5 seconds and hear a beep from the camera, which means the reset is successful),
open the APP to re-configure the network to add, and then click to update the camera firmware program on the camera settings page. Please see screenshot

Note: 1.The camera needs to install an SD card to upgrade the firmware. 2.The red light of the camera will flash quickly during the firmware upgrade process. Please do not turn off the camera during the firmware upgrade process, otherwise the camera will be damaged. The firmware upgrade takes about 5 minutes, please be patient.

No cloud storage video?

If there is no cloud storage video, please troubleshoot the problem as follows:

1、First make sure that cloud storage has been activated, there is one month of free cloud storage, or purchase cloud storage

2、Check that the purchased cloud storage has not expired.

3、Check that the camera has motion detection turned on and set to high sensitivity, the PIR human motion detector of the camera is not blocked, and someone is walking in front of the camera

4、Make sure that the router to which the camera is connected to the Internet is normal

5、The camera cannot be set to continuous recording. If it is set to continuous recording mode, the camera will not have cloud recording. It can only be set to event recording mode to have cloud recording.

6、If you check the above conditions are normal, please restart the camera or reset the camera to re-configure the network to add, or contact online customer service

How do I know that the camera is fully charged?

Generally, the camera needs to be charged for more than 10 hours to be fully charged. You can judge whether the camera is fully charged by the following two methods:

  1. After the camera is fully charged, the charging indicator of the camera will be solid blue. If the charging indicator of the camera changes from red to solid blue, it means it is fully charged.
  2. After charging for 10 hours, remove the charger and connect the APP to the camera to watch the live broadcast. There is a battery level icon in the lower-left corner of the screen. If the display shows 4 bars of power, it means it is fully charged.

Note: If the battery level icon displayed on the APP is inconsistent with the charging indicator display, please refer to the charging indicator display

Camera installation angle and location selection

After the camera is added, please select the camera installation position and angle according to the requirements of the diagram.

Video and manual

Onecam video equipment operation manual

Onecam-related video equipment operation manual， Introduced in detail how to use battery doorbells, battery cameras, and solar cameras

Battery doorbells use video

The battery doorbell uses video, see for details, on how to add the battery doorbell to the network, how to use it

Camera network and installation video（S1）

Camera distribution network addition, installation, and use video

Camera network and installation video（S2）

Camera distribution network addition, installation, and use video

APP Related Issues

Why does it take half an hour for a mobile phone to receive a push message before it arrives?

1 The phone network is abnormal. After the mobile phone network is normal, the push message will be sent to the mobile phone.

2 Push platform messages are blocked. At the peak of the network, there will be a lot of push messages blocked on mobile push platforms (especially pushes from domestic Xiaomi and Huawei). There will be a delay when push messages arrive on the phone.

Can’t find the device in AP mode APP?

  1. The mobile phone is close to the device
  2. The mobile phone can search for the hot spot name of onecam_xxxx
  3. Make sure that the mobile phone is connected to the WIFI hotspot of the device, the name of the hotspot is: onecam_xxxx, and the password is: 123456789
  4. Open the “location service” in the phone settings interface

If the above method does not work multiple times, please change your phone and try again.

APP click to open the “cloud storage” button prompting “not support this function”?

After the device is successfully networked, the APP clicks the “Cloud Storage” button to prompt “This function is not supported”. The troubleshooting method is as follows:

  1. After the device is deleted, reset the distribution network and add it to see if it is normal
  2. If the network is added again after re-distribution or the message “This function is not supported” is displayed, please contact the after-sales personnel in time

Scanning the sharing QR code prompts “The sharing QR code is invalid”?

  1. The shared QR code is valid for only 30 minutes. Please scan the code to share the device within 30 minutes.
  2. Please check whether the APP regional settings are the same. Method: In the APP “Mine”-“Settings”-“Location”, check whether the regions of the two mobile apps are the same. If it is not the same, please change it to the same and then scan the sharing device. For example: A mobile phone APP area is other areas, and B mobile phone APP area should also be set to other areas to scan the code and share.

Can’t the Huawei mobile phone receive the alarm message?

If the Huawei mobile phone cannot receive the device alarm notification message, you need to set the mobile phone. Please see the screenshot for the setting method

Samsung mobile phone did not receive the camera alarm notification message?

If the Samsung mobile phone cannot receive the device alarm notification message, you need to set the mobile phone. Please see the screenshot for the setting method

Forgot the APP login password?

If you forget the APP login password, please click the “Forgot Password” button on the APP login page to enter the “Forgot Password” page, and reset a new password on the “Forgot Password” page, see screenshot for details

How to remove a device

1 Press and hold the device list for more than 3 seconds, and a delete button will appear at the bottom

2 Click the delete button to confirm device deletion

Device related issues

TF card video cannot be played back?

Please check the reason according to the following methods:

  1. Because the video is saved in the TF card of the device, the APP needs to download the video from the TF card of the device to play the video before viewing the video. Therefore, to ensure that the device and the mobile phone network are good, the troubleshooting method: the mobile phone can watch the live stream smoothly and cannot freeze.
  2. The recording time is set to 30 seconds. If the network is not good, the download time of the recording will be very long. The solution: set the recording time to 10 seconds on the device settings page. After recording, replay the recording through the APP.
  3. The data block of the TF card is damaged after long-term use. The solution: remove the TF card from the device, format it on the computer, and then put it into the device. If the video still cannot be played back, please change the TF.
  4. Quit the APP, try to replay the video after opening the APP
  5. Check whether all the recordings cannot be played back, or individual recordings cannot be played back. If individual videos cannot be played back, because the TF card is damaged, it is recommended that the TF card be formatted on the computer before use, or replace the TF card.

No video on TF card?

  1. Please check whether the device is inserted with a TF card. Check method: enter “Storage Management” on the APP setting page. If the device does not have a TF card inserted, the APP will prompt “Please check whether the card is inserted”
  2. Check whether the TF card can be used normally, check method: TF card can be used on the computer.
  3. If the device uses a TF card above 64G, the APP will prompt you to format the TF card, and you need to click Format TF card to use it
  4. Is the “motion detection alarm” turned on in the “alarm setting” of the APP setting interface
  5. Is the “recording duration” of the APP setting interface turned off?
  6. Format the TF card once on the computer and use it again, or format the TF card on the APP storage management page and use it again (if it shows that the used TF card capacity is not 0% after formatting, the TF card is damaged and cannot be formatted, Please replace the TF card)
  7. On the “Alarm Settings” page of APP settings, turn the “Motion Detection Alarm” button off and on again.
  8. Whether the live screen time is displayed correctly, the live screen time should display the current time, if the time is displayed incorrectly, the video will not be queried
  9. After the device sleeps (the indicator light goes out), will people move the device in front of the device to start flashing? If the light flashes, it means that the device is awakened by the motion alarm, and the human body motion alarm is normal.
  10. It may be that the TF card has been damaged. It is recommended to replace a branded TF card.

Is the video sound delayed when watching the live broadcast?

When watching the live broadcast, the image and sound are delayed and the troubleshooting method:

  1. The router network problem, the router bandwidth is insufficient, check method: whether the mobile phone can play network video smoothly after connecting the router, or whether the Internet speed of the router is normal through the speed measurement software.
  2. The installation location of the device is too far away from the router, and the WIFI signal is weak due to the installation location of the device. Please install the device close to the router.
  3. If the mobile phone is connected to the router, please move the mobile phone close to the router to watch the live broadcast of the camera. If the mobile phone uses a 4G network, please check whether the mobile phone can smoothly watch the network video or speed the mobile Internet speed through the speed measurement software.
  4. Manually reset the device, directly search the device through the “AP mode” of the APP, and check whether the image is smooth in AP mode. If it is smooth, it is caused by network problems. If it is not smooth, it is a hardware failure of the device. Please resolve it after sales.

If none of the above methods work, please power off and restart the router once.

No sound in the intercom?

  1. During the two-way intercom, there is no sound from the mobile phone. Check the method:
  2. The APP should be smooth when viewing video images. If the image is very stuck, it will affect the sound transmission.
  3. Please check whether the “microphone” of the “rights management” APP of the mobile phone is turned on
  4. Check whether the “Intercom” button and “Sound” button under the watch video screen are playing
  5. Turn the phone volume to the maximum
  6. During the two-way intercom, there is no sound on the device side. Check the method:
  7. If it is a doorbell device, please press the doorbell key to check whether the doorbell is ringing. If it does not ring, it means the doorbell horn is broken.
  8. If it is a camera, please press the reset button once or click the “SOS” button to check whether the device sounds, if there is no sound, please repair it after the sale.
  9. The APP should watch the video image smoothly. If the image is very stuck, it will affect the sound transmission.

If the above methods do not work, please restart the device after powering off the phone once.

The APP monitoring device prompts that no image appears when the connection times out.

  1. Please check whether the device is online in the APP list. View method: When the device is offline, there will be a text prompt “The device is offline”. If there is no text prompt, the device is online. If the APP shows that the device is offline, the remote viewing will not produce images
  2. If the APP shows that the device is online, after the APP clicks on the monitoring device, check whether the indicator light of the device flashes.
  3. After the APP clicks on the monitoring device, the device indicator starts to flash, but there is no image display on the mobile APP. Troubleshooting method: Connect the mobile phone to the router and use the mobile phone’s 4G network to see whether the image is displayed. If the image still does not appear, please check whether the router can play the network video smoothly, or restart the router.
  4. Please put the router close to the device

What should I do if the APP display device has been offline?

  1. Make sure the camera is turned on, check method: the camera power switch is in the ON position
  2. Please check whether the router is disconnected from the network or powered off. If so, please restore the router network. It will take a while for the router to restore the network. Please check whether the device is online after a period of time.
  3. Please check whether the router has been replaced or the WIFI name, password, etc. have been modified. If there is, the device needs to be deleted and then reset and added to the distribution network.
  4. Please check whether the battery of the device is dead. Inspection method: 1. The device in the APP will display a low battery red icon. 2. Whether the device is online after plugging in the USB for charging for a while and then rebooting. If it is out of power, please charge it for more than 10 hours first.
  5. Please ensure that the WIFI signal of the camera installation location is smooth. Method: The mobile phone is connected to the router, and after the mobile phone gets the camera installation location, the mobile phone can watch the network video smoothly. And the wifi signal of the mobile phone is full.
  6. Try not to be blocked by a load-bearing wall between the router and the camera. After passing through the wall, the wifi signal will be seriously attenuated and weakened. If the use scene really needs to pass through the wall, please put the router as high as possible and close to the camera, or set the router channel to 1 channel (1 channel is good for passing through the wall)
  7. After the camera is plugged into the charger, it is still offline, please restart the camera (there is a power OFF/ON switch next to the USB charging port of the camera, toggle the power switch back and forth to restart the camera)
  8. If the device is offline after using for a period of time, but after restarting the router or restarting the device, the device returns to normal, indicating that the router is overloaded due to long-term high-load use, and it is necessary to replace a router with a stronger load capacity or reduce the number of routers Number of connected devices

If the above situations have been successfully eliminated, please install the device in a strong and stable network environment, for example, install the device close to the router.

The battery is not durable and the standby time is short?

The device is in low-power sleep mode when it is not working. If the device is frequently woken up due to improper installation location and the device consumes too much power, please check whether the device installation location meets the requirements and the APP settings meet the requirements according to the following methods:

Equipment installation location check:

  1. The induction effect of the PIR infrared detector is closely related to the temperature change. Air conditioning vents and hot and cold air may cause false alarms of the detector
  2. It is not appropriate to install directly against the glass doors and windows
  3. It should not be installed on the animal body that is swaying. The swaying object will make the microwave detector work, causing false alarms.
  4. It should not be installed in a place with a large flow of people or a place with many moving vehicles

APP alarm settings:

  1. The APP “Alarm Settings” interface sets the alarm sensitivity to “Low” sensitivity
  2. Or the APP setting page closes the motion detection alarm

There is no one in front of the device, the mobile phone keeps receiving alarm message pushes, and there are alarm recordings.

Please check whether the equipment installation location meets the requirements and the APP settings meet the requirements according to the following methods:

Equipment installation location check:

  1. The induction effect of the PIR infrared detector is closely related to the temperature change. Air conditioning vents and hot and cold air may cause false alarms of the detector
  2. It is not appropriate to install directly against the glass doors and windows
  3. It is not appropriate to point the device at the sun or install it in a place where the sun shines
  4. It should not be installed on the animal body that is swaying. The swaying object will make the microwave detector work, causing false alarms.
  5. It should not be installed in a place with a large flow of people or a place with many moving vehicles

APP alarm setting check:

  1. The APP “Alarm Settings” interface sets the alarm sensitivity to “Low” sensitivity
  2. Or the APP setting page closes the motion detection alarm

How to switch WIFI for the camera?

After waking up the camera, press and hold the camera reset button for more than 5 seconds to hear a beep and see the indicator light is always on, then use the new WIFI network to add the camera again.

Why can’t people go to the camera to record people?

  1. Set the motion detection alarm sensitivity to high on the APP alarm setting page,
  2. It is recommended to install the camera at a height of 2-3 meters and tilt it down about 15 degrees to increase the motion detection range.
  3. The motion detection range is limited, and moving objects 8 meters away from the camera are difficult to detect.
  4. The camera installation position and the angle of the detected moving human body are incorrect. The sensitivity of the infrared pyroelectric sensor to the human body is also very much related to the direction of movement of the human body. The infrared pyroelectric sensor is the least sensitive to the radial movement response and for the movement in the transverse direction (that is, the direction perpendicular to the radius) The most sensitive. Therefore, the camera should be installed in a moving position facing the human body in a transverse direction.
  5. It is not recommended to install the camera in a small space environment, which will greatly affect the motion detection range.

How to connect the camera after the router password is changed?

After the camera is turned on, press and hold the camera reset button for more than 6 seconds when you see the camera indicator light flashing, you will hear a beep from the camera and see the camera’s red light is always on, indicating that the reset is successful, then connect the mobile phone to the router, open the APP and enter the new wifi Password configuration network to add cameras

No cloud storage video?

If there is no cloud storage video, please troubleshoot the problem as follows:

1、First make sure that cloud storage has been activated, there is one month of free cloud storage, or purchase cloud storage

2、Check that the purchased cloud storage has not expired.

3、Check that the camera has motion detection turned on and set to high sensitivity, the PIR human motion detector of the camera is not blocked, and someone is walking in front of the camera

4、Make sure that the router to which the camera is connected to the Internet is normal

5、The camera cannot be set to continuous recording. If it is set to continuous recording mode, the camera will not have cloud recording. It can only be set to event recording mode to have cloud recording.

6、If you check the above conditions are normal, please restart the camera or reset the camera to re-configure the network to add, or contact online customer service

How do I know that the camera is fully charged?

Generally, the camera needs to be charged for more than 10 hours to be fully charged. You can judge whether the camera is fully charged by the following two methods:

  1. After the camera is fully charged, the charging indicator of the camera will be solid blue. If the charging indicator of the camera changes from red to solid blue, it means it is fully charged.
  2. After charging for 10 hours, remove the charger and connect the APP to the camera to watch the live broadcast. There is a battery level icon in the lower left corner of the screen. If the display shows 4 bars of power, it means it is fully charged.

Note: If the battery level icon displayed on the APP is inconsistent with the charging indicator display, please refer to the charging indicator display

4G equipment offline solution

  1. Make sure that the camera is turned on and the power switch is on
  2. Ensure that the camera battery is charged, and the APP will display the battery power (if it is a red light power icon, it means there is no power). Or plug in the charger for charging and solar charging
  3. Check whether the 4G traffic of the camera is insufficient. Open the app to enter the traffic recharge page to check whether the traffic has been used up. If the red and blue indicator lights of the camera flash alternately, it means that the camera traffic is insufficient and the payment is overdue.
  4. The SIM card of the 4G camera cannot be changed at will. The device will be locked after replacement and cannot be used online. Please contact the customer service for unbinding before use.
  5. The 4G signal at the installation location is not good, please put the camera at the position with strong signal as far as possible, for example, there is no building shelter outdoors. Or turn on the phone at the camera installation location to check whether the 4G signal strength of the phone is full, to ensure that the 4G signal strength at the installation location is strong.
  6. The sim card is not inserted or damaged. When the camera is turned on and the red and blue indicator lights alternately flash slowly, the sim card is not inserted or the sim card is damaged.
  7. If the above troubleshooting is normal, please restart the camera

Camera installation angle and location selection

After the camera is added, please select the camera installation position and angle according to the requirements of the diagram.

WIFI battery camera

The device cannot be turned on

The device cannot be turned on, and the indicator light does not light up after turning on. The solution is as follows

The device battery level is too low. Please plug in the charger and charge it. After 10 minutes, try turning it on again

If the device is a toggle switch, make sure the toggle switch is in the ON position and the indicator light is on when you see it

No steady red light was seen during the network setup

During network setup, no steady red light was seen, which could be due to the following reasons:

Ensure the device is turned on and the battery is sufficiently charged.

Make sure you have pressed the camera’s reset button for more than 6 seconds.

4G battery camera

The device cannot be turned on

The device cannot be turned on, and the indicator light does not light up after turning on. The solution is as follows

The device battery level is too low. Please plug in the charger and charge it. After 10 minutes, try turning it on again

If the device is a toggle switch, make sure the toggle switch is in the ON position and the indicator light is on when you see it

No steady red light was seen during the network setup

During network setup, no steady red light was seen, which could be due to the following reasons:

Ensure the device is turned on and the battery is sufficiently charged.

Make sure you have pressed the camera’s reset button for more than 6 seconds.

Troubleshooting Methods for 4G Device Connection Failure

Troubleshooting Methods for 4G Device Connection Failure

  1. Press and hold the Reset button for 6 seconds to reset the device. After resetting, try adding the connection again.
  2. Check if the device has sufficient battery power. Ensure that it is fully charged.
  3. If the red light is flashing slowly, the signal is too weak. Please move the device to an area with a better signal.
  4. If the red and blue lights are flashing alternately and slowly, the device has not detected a SIM card. Please insert a SIM card.
  5. If the red and blue lights are flashing alternately and quickly, the data plan has expired, or the account has been suspended due to non-payment. Please recharge or replace the SIM card.

Device offline problem

How to split WIFI ssid into two frequency bands 2.4G and 5G

If the router supports both 2.4G and 5G WIFI, but only one WIFI name can be found on the phone’s WIFI search page, please refer to the following methods to set up:

  1. Enter the “Wireless Settings” page of the router (the entry method is on the label on the back of the router)
  2. Find the 2.4Ghz settings page, change the WIFI name (SSID) to “xxx-2.4G”, and save the settings
  3. Find the 5Ghz settings page, change the WIFI name (SSID) to “xxx-5G”, and save the settings
  4. After the name change is completed, you can find the two WIFI names “xxx-2.4G” and “xxx-5G” in the WIFI search page of the phone.

4G equipment offline solution

  1. Make sure that the camera is turned on and the power switch is on
  2. Ensure that the camera battery is charged, and the APP will display the battery power (if it is a red light power icon, it means there is no power). Or plug in the charger for charging and solar charging
  3. Check whether the 4G traffic of the camera is insufficient. Open the app to enter the traffic recharge page to check whether the traffic has been used up. If the red and blue indicator lights of the camera flash alternately, it means that the camera traffic is insufficient and the payment is overdue.
  4. The SIM card of the 4G camera cannot be changed at will. The device will be locked after replacement and cannot be used online. Please contact customer service for unbinding before use.
  5. The 4G signal at the installation location is not good, please put the camera in a position with a strong signal as far as possible, for example, there is no building shelter outdoors. Or turn on the phone at the camera installation location to check whether the 4G signal strength of the phone is full, to ensure that the 4G signal strength at the installation location is strong.
  6. The SIM card is not inserted or damaged. When the camera is turned on and the red and blue indicator lights alternately flash slowly, the sim card is not inserted or the sim card is damaged.
  7. If the above troubleshooting is normal, please restart the camera

Device network binding issues

What should I do if the camera network configuration fails?

Please check as follows:

Check the network
  1. Please check that the signal of the network environment where the device is located is strong and stable. Troubleshooting method: Connect the mobile phone to the router, and then take the mobile phone to the location where the camera is installed, and the mobile phone can watch the network video smoothly. And the wifi signal of the mobile phone is full.
  2. Please check that the WIFI name of the router cannot contain special characters such as Chinese. Please confirm repeatedly whether the entered router password is correct, and whether the password cannot contain special characters.
  3. WIFI needs to open the broadcast, can not be set to hidden, and ensure that the mobile phone is connected to the router 2.4G frequency band to add equipment. (Check whether 2.4G and 5G are two-in-one, if it is two-in-one, you need to enter the router to split 5G and 2.4 or directly turn off 5G)
  4. Make sure that the encryption method of the router’s wireless settings is WPA2-PSK type, the authentication type is AES, and the wireless mode cannot be 11n only
  5. If the router enables wireless MAC address filtering, you can try to move the device out of the router’s MAC filtering list to ensure that the router does not prohibit the device from connecting to the Internet or disable MAC address filtering.
  6. Make sure the DHCP service is enabled on the router. If it is not enabled, the IP address will be occupied.
  7. Some routers support the anti-rubbing network function, if it is set, please close it.
  8. If the routing name and password are too long, there may be a binding timeout. It is recommended to shorten the router name and password and try to connect;
  9. The connected devices that can be loaded by the router have reached the upper limit. Please disconnect some devices and try to configure the network again, or try to configure the network again after the router is powered off and restarted.
Check the sound wave distribution network of the equipment
  1. Please make sure that the camera is in the state of network configuration. You need to keep pressing the reset button of the camera for more than 6 seconds to hear a “beep” sound from the device and see the red light of the device is always on, which means the reset is successful.
  2. Turn off the Bluetooth on the mobile phone, so as to avoid Bluetooth affecting the sound wave distribution network
  3. In the process of the sonic distribution network, the mobile phone should be as close to the device as possible, and the device should be as close as possible to the router. At the same time, turn up the volume of the phone to the maximum, so that the camera can hear the sound waves from the phone.
  4. When the mobile phone emits sound waves, observe whether the device has 2 beeps again. If you hear 2 beeps from the device, it means that the device has received the sound wave information. If you don’t hear it, please bring the phone close to the device, or try another phone.
  5. After the observation device beeps when the mobile phone emits sound waves, does it play a piece of music? If a piece of music is playing, it means the device is connected to the router. If not, please check the router settings (see above: Check the network)

Troubleshoot router name and password errors.

The network configuration of the device fails, mostly because the format of the router name and password does not meet the requirements. Please exclude it as follows:

  1. The router name and password only support the characters in the ASSIC code table, and none of them are supported, for example: Chinese or other countries’ characters
  2. It is necessary to confirm whether the password contains spaces, for example, there are often spaces at the end that are wrong.
  3. You need to confirm whether the first letter of the password is capitalized because the input method will often capitalize the first letter by default, but the actual router password is not capitalized
  4. The router name and password cannot be too long. The router name should not exceed 10 digits and the router password should not exceed 10 digits.

After the device is connected to the network, the indicator light changes from a red light to a blue light, but the APP prompts that the connection timed out.

  1. Please keep the device close to the router during the network configuration
  2. The connected devices that the router can load have reached the upper limit. Please disconnect some devices and try to configure the network again, or restart the router after power off and restart.
  3. Because the unstable network APP failed to connect to the server, you can try to configure the network again after the device is reset

Add camera video to the distribution network

If you don’t know how to add your camera to the network, you can watch the video of the operation of adding equipment to the network. The video link address:

Other

TF card recognition problem

After inserting the TF card into the TF card slot of the device, check whether it prompts “No card” in the “Storage Management” of the APP setting page. If there is no card, the TF card recognition failed

The recommended troubleshooting methods are as follows:

  1. Please use the brand TF card;
  2. The TF card can be recognized normally on the computer;
  3. Only FAT32 format card is supported. If you insert another format card, enter the live screen or the setting page APP pops up and you need to format the TF card before you can use it;
  4. It is recommended that the capacity of the TF card is between 2-128G;
  5. It is recommended to use a high-speed TF card of Class 10 and above;
  6. It is recommended to check whether the device can detect the TF card after trying to insert and remove the TF card several times;
  7. You can try another TF card;
  8. It may take time for the device to recognize the TF card. After inserting the card, wait for 30 seconds and then check whether the TF card is inserted.

I accidentally deleted the camera in the app and want to use the camera again?

If you accidentally delete the camera in the APP, you need to press the camera reset button for more than 5 seconds to hear a beep and see the red light always on, then open the APP and select “Smart Add” to configure the network Add equipment.